Returns
We accept return requests within 30 days after delivery.
Eligibility
To be eligible for a return, the item must be unused, clean, and in its original condition. Please contact PetPassenger Customer Support through our Contact page before returning anything. Returns sent without prior authorization may not be accepted.
Change-of-mind returns
For ordinary or change-of-mind returns, the customer is responsible for return shipping costs.
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you receive the wrong item, contact us through our Contact page as soon as possible. PetPassenger will cover approved return shipping costs in these cases.
Cancellations
Orders may be cancelled before fulfillment begins. Once an order has shipped, the normal return process applies.
Refunds
We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time after approval may vary by payment provider.
Start a return
Use our Contact page and include your order number and the reason for the return. Do not send an item back until you receive return instructions.